Crossley Street Surgery is a six-partner, semi-rural practice, set in the attractive market town of Wetherby. The practice serves almost 12,000 patients from modern purpose-built premises with all the usual facilities for contemporary General Practice. There is a comprehensive Primary Health Care Team and also many other added facilities, both NHS and private. The practice is a local provider for joint injections. Private on-site facilities include Physiotherapy. These are all in addition to the regular disease management clinics.
The practice operates under a Personal Medical Services contract with NHS Leeds Clinical Commissioning Group.
The practice is fully computerised and paperlight accredited.
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IMPORTANT INFORMATION FOR ALL PATIENTS OF CROSSLEY STREET SURGERY
As the country hopefully returns to some kind of normality in the near future, we felt it important to explain how Crossley Street Surgery plans to continue to adapt and cope with the upsurge in demand for services, whilst keeping everyone safe. As patients and staff, we have all been required to adopt many new ways of working over the past year. Some of these new ways of working are not sustainable as we look to increase the number of face-to-face appointments we offer. When reading the following information please try to remember that we have never shut the surgery door, nor have we ever refused to see a patient if their clinical need warranted it. General Practice is frequently seen as an easy target to blame for the problems of the NHS as it is often the first point of contact we have with it. The truth is that General Practice absorbs a huge amount of work that would otherwise overwhelm the NHS, in a time of increasing complexity and volume of community medical need.
Thank you for your understanding
WE ARE OPEN…
We continue to offer a mix of telephone and face-to-face appointments We will continue to deliver telephone consultations where appropriate. We will also be increasing the number of face-to-face consultations. Our surgeries will run at different times throughout the day - not the historical choice of simple morning and afternoon surgeries - to ensure appropriate social distancing.
During July and August we are changing the booking system to ALL book on the day appointments, to provide us with the capacity to cope with our demand during an extremely pressurised time of year.
Please be aware that the Crossley Street Surgery POD - for email enquiries - is to be used for administrative queries only. It is NOT for clinical queries as we simply do not have the capacity for such questions to be passed on to any of the nursing or medical teams.
We do not have any control over hospital appointments or operations so please understand that we share your frustrations when you cannot get what you need elsewhere in the system - we have to try to navigate the same system on a daily basis, often with the same outcomes as you.
Finally we would like to remind everyone that, at the same time as meeting the ever increasing demand on our routine services, General Practice has delivered one of the most successful vaccination campaigns in the history of the NHS. The vaccination of elderly, vulnerable and care home patients, along with the over 50’s, has been achieved by the dedication of every single member of staff at Crossley Street Surgery who have worked tirelessly to try to help return our lives to normal.
Once again thank you for understanding,
Dr Ellis Rickwood
On behalf of all of the Crossley Street Surgery team
GP Appointments
As restrictions are starting to lift and we are gradually introducing more face to face appointments, we are inevitably encountering a very high level of telephone calls and requests for appointments with GPs. This demand is being exacerbated by patients wanting to discuss several problems with the GP in one appointment. As you can imagine, this is adding increasing pressure on our practice. Please can we remind patients that GP appointments are 10 minutes long and should not be used to discuss several different problems.
We appreciate that over the past year there may be several things that you have put off speaking to your GP about. If this is the case, please could we remind you that there are other avenues available for discussing any issues or symptoms you may have:
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Your local pharmacist can give you advice on various ailments, including constipation, cystitis, hayfever, sinus problems, and urine infections. For more information, visit www.leedsccg.nhs.uk/health/services/think-pharmacy-first/
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111 online can help if you have a medical problem and you're not sure what to do. 111.nhs.uk/
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NHS.uk has a Health A to Z, which is a complete guide to conditions, symptoms and treatments, including what to do and when to get help. www.nhs.uk/conditions/
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For a list of services for which you can self-refer, including counselling, mild to moderate anxiety, family planning, and weight management, visit www.crossleystreetsurgery.co.uk/patient-choice.html#self-refer
For more information please visit our page - Do You Really Need to See a GP?
Salaried GP Post
We at Crossley Street Surgery in Wetherby are looking to recruit a new salaried GP. For more information view the job description or visit BMJ Careers
How to access your Covid 19 Vaccination Status
SCR coronavirus (COVID-19) supplementary privacy notice
Your information and responding to coronavirus (COVID-19)
GPES Data for Pandemic Planning and Research (COVID-19)
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Patient Newsletter Click here to read the latest Crossley Street Surgery Patient Newsletter |
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PPG Newsletter Click here to read the latest PPG Newsletter For more information about our Patient Participation Group, click here We wish all patients and staff our best wishes and send all those working at our surgery our grateful thanks for their efforts to help keep us all safe and well. |
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Carers Leeds Newsletter Click here to read the latest Newsletter from Carers Leeds - working together to support carers. |
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WiSE Newsletter Click here to read the latest newsletter from WiSE - Wetherby in Support of the Elderly. |
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