Change of Name/Address
If you change your name, address or telephone number please let us know in order to keep our records accurate. If you move out of the area you should register with another doctor. You can also notify the practice of a change in your personal details via the Patient Forms on this website.
If you have provided us with your email address, from time to time we will send out important information about the surgery via email, including our quarterly patient newsletter. If you do not wish to receive such information be email, please let us know.
Your Health Care Record
The NHS provides information on what your health care record is, and how it is shared with hospitals and other health professionals involved in your care. For more information, click here.
For one afternoon each month the practice will be closed for staff and doctor training and/or further education. This is called TARGET and is a Leeds city-wide scheme. During this afternoon emergencies are covered by a GP emergency service, which can be accessed by ringing the usual number; (01937) 543200. Posters displaying TARGET afternoon dates will be displayed in the practice and on our homepage.
Results of tests
Most results are available by telephone from our receptionists. In certain circumstances, you may be asked to make a telephone appointment with the nurse, between 12.30-1.00pm.
Access to Patient Information
All GPs and staff working in this practice who have a responsibility for your care have access to your clinical patient record. Patients have their rights safeguarded by the Data Protection Act and everyone working for the NHS has a legal duty to keep information about you confidential.
We may use the information we hold about you for other reasons apart from managing your care e.g. to help protect the health of the public generally or for training purposes. Also the law may require us to pass on information e.g. to notify a birth or death.
You may be receiving care from other people outside of the NHS and so that we can work for your benefit we may need to share some information about you. We only use, or pass on, information about you if people have a genuine need for it and it is in everyone’s best interest. The sharing of some types of very sensitive personal information is strictly controlled by law.
You also have a right of access to your own health records. For information on how you can apply for access please ask at reception or contact our Practice Manager. You can download the form for requesting access to your health records here.
Crossley Street Surgery is purpose built and accessible to disabled patients. There is a disabled toilet in the building, a lift, and reserved parking. A wheelchair is available for use in the reception area.
Patients Rights and Responsibilities
The practice complies with the Patients Charter. As a courtesy we would expect patients to keep appointment times and inform us if they are unable to keep a booked appointment. If a patient arrives more than 10 minutes late they may be asked to re-book.
Violence and abusive behaviour
The practice follows an NHS policy of zero tolerance regarding violence and abusive behaviour towards its doctors, staff and persons present on the premises. Any violent or abusive behaviour will be taken seriously and you may be requested to leave the practice. Any incident will be fully investigated and the decision may be made to remove you permanently from the practice list in line with PMS agreement regulations 2004, schedule 5, paragraph 19.
All patients have an accountable GP. However, all our patients are free to see any Health Care professional within the practice subject to appointment availability and you do not need to wait to see only your accountable GP.
If you wish to know the name of your accountable GP, please ask at reception.
In accordance with current NHS contracts all practices are to publish on their website by the end of the financial year the mean earnings for all GP's in their practice relating to the previous financial year 2017/2018.
The average earnings figure for last year was £90,964 with 4 full time and 6 part time GPs.
LEEDS CLINICAL COMMISSIONING GROUP
Wetherby locality is part of NHS Leeds Clinical Commissioning Group, which can be contacted at:
NHS Leeds Clinical Commissioning Group,
Suites 2 – 4, Wira House,
Wira Business Park,
T: 0113 843 5470