Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from February:

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

‘’ I was seen by the doctor immediately after walking onto the waiting room and he checked the symptoms before administering the steroid injection. All done very efficiently.’’

‘’ I had an appointment within a day of requesting one and the doctor listened to me and sent a request for an X-ray which I then attended the following day.’’

‘’ My recent experience with the doctor was very good, but the time before I could obtain an appointment was longer than I anticipated’’

‘’ After submitting high blood pressure readings as asked for i was given a phone call from a pharmacist I would have liked a doctor to have seen me’’

‘’ Appointment time and GP very helpful. Reception staff welcoming. Pharmacy running more efficiently.’’

‘’ My appointment was at 12.30 I arrived at 12.25 and I was not seen 13.00 but the nurse was excellent she put me at ease and gave me good advice.’’

‘’ The telephone appointment took place on time and the doctor gave advice that was informed and clear.. I was extremely satisfied with the conversation’’

‘’ Service good, reception good ,nurses good.’’

‘’ You are just such a good surgery always so caring & have been for nearly 50 years Always say I won't leave Wetherby because the surgery is the absolute best’’

‘’ Staff always polite and dealt with without much delay’’

‘’ Seen immediately, very good service’’

‘’ This was a consultation re BP readings which appeared to be too high despite an increase in medication. The pharmacist gave me really good advice on technique taking BP and also on taking iron supplements. This has resulted in much more accurate readings and fewer gastric problems with the iron.’’

‘’The doctor was patient, took the time to listen to me and explained my options well. She was very empathetic and understanding.’’