Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from June.

Extremely likely – 90.6%
Likely – 6.6%
Neither likely nor unlikely – 1.9%
Unlikely – 0.4%
Extremely unlikely – 0.2%
Don't know – 0.4%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

‘’ Always top of the game service ,they phone back when they say they will ,always have time for explanation, good all round practice dont start messing it up !!! We love it as is .’’

‘’ Nurse and receptionist both listen and able to answer my questions very well Thank you.’’

‘’ The overall service is just a wonderful experience. Going to the doctors isn’t nice but you make all aspects lovely !!! Really appreciate having you as our local surgery.’’

‘’ I was phoned straight back with an appointment the same day, The doctor was very understanding of my problem, examined me with care, and explained the medication he prescribed and how best to take it alongside my other meds. i wasn't rushed off,he gave me the time I needed, Thank you.’’

‘’ I found it easy to use the online triage system. I was contacted quickly and offered a same day appointment. The Dr I saw arranged blood tests and a referral (as I had expected). Highly efficient service.’’

‘’ I came away non the wiser about my concerns’’

‘’ Feel very fortunate to have continued excellent care and attention from all at Crossley Surgery’’

‘’ Couldn't get appointment with the doctor I wanted to see .so had to have telephone appointment again.’’

‘’ Very quick appointment lovely pleasant staff. Very kind and thoura nurse’’

‘’ I always receive good service we all have to adjust to new systems but I am always kept informed’’

‘’ The nurse was so sweet and was very reassuring to my children. The process was very easy and we got an appointment very quickly.’’

‘’They make it very fun for children and are very kind doctors’’

‘’ I couldn’t fault the service from booking the appointment to the service once I attended the surgery. I got confirmation an hour after I left the surgery to Say my referral to the hospital had been submitted. Doctor was lovely’’