Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from September:

Very likely - 83.7%
Likely – 12%
Neither likely nor unlikely – 1.9%
Unlikely – 0.5%
Extremely unlikely – 1.9%                                                                                                                                                                                                                                                             

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“Dr Bennet has been extremely caring and supportive to making me feel much better. Everyone that I have been in touch with at Crossley Street Surgery have been very helpful and supportive and a kind and caring atttitude. Thank you.”

“I was able to park, register attendance and wait in a clean area. Seen on time, welcomed and attended to by a lovely friendly lady. She was efficient, careful and effective. Pain free procedure. Very helpful. Explained what would follow. Thank you.”

“Dr Cocker has been looking after me for several weeks now nice to see same doctor. I feel very comfortable and with her she is kind and caring.”

“A thorough, kind and understanding practice nurse. She wanted some advice from a GP and said she would contact me with what I should do next. I was contacted and I now know what to do next. Thank you Nurse Plant.”

“I am always satisfied with my treatment by the staff at Crossley Street Surgery.”

“Jess was the loveliest nurse I have ever had - she was just amazing. I wouldn’t normally review on any service but this service she offered was exceptional.”

“Richard listened and had a great calm manner.”

“I have recently received excellent care, from the triage, to being seen, follow up and a 2 week wait referral. Follow up after this and also for a separate problem have been exemplary. Thanks to the whole team especially Dr Parsloe, Dr Lawrence and Richard the pharmacist.”