Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from July:

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

 Booked appointment with ease and at a time to suit me, was seen promptly on the day, doctor was great, was made to feel comfortable during a very intimate appointment. Doctor helped with follow up appointment, great service, very happy with it all.

I have nothing but praise for both the NHS and all the Dr’s, Nurses and ancilliary staff at Crossley St practice.
My experience has always been one of warm and friendly but professional staff in all
my contacts with the surgery.

I was seen a little bit late. I was given space and time to explain things. I didn’t feel rushed but was aware of the limited time offered. Sarah explained things and gave me further information leaflets to refresh my knowledge. I appreciated that.

Minor issues such as the opening times by the main entrance specify 8:30 start whereas it is these days 8:00. Noted because I had an appointment at 8:10. Could do better

I brought a small baby for immunisation, and the two nurses were very kind and looked after him he gave a little cry but soon got over it many thanks

Great Service - bang on time …

The pharmacist was clear and patient and I felt listened to

The young lady was very helpful and explained everything good customer service

Didn’t have to wait long and the healthcare assistant was friendly and helpful

I visited 2 weeks ago and I got an appointment 2 weeks later to see the dermatologist. Excellent service.

The doctor was very patient with me, listening to my complex story and advising on an additional minor issue I felt understood, even there aren’t any quick solutions