Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from July:

Very likely - 84.5%
Likely – 10.8%
Neither likely nor unlikely – 3.1%
Unlikely – 0.6%
Extremely unlikely – 0.4%  

Don't know - 0.6%                                                                                                                                                                                                                                                                      

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“It was simple to find out where to sit to wait for the doctor and as usual doctor Lawrence was brilliant and a pleasure to see (but not too often l hope)”

“The receptionist was very helpful and the doctor responded quickly by text.”

“Sister Hayes is so lovely, great with advice and makes me feel listened to as well as understood.”

“My appointment with Dr Prud’Homme was incredibly helpful. All my concerns were talked through very empathetically and discussed with a level of understanding and clarity I really appreciated. Thank you so much.”

“Reception were very helpful and the nurse who took my blood was pleasant and friendly making me feel at ease”

“The overall service is just a wonderful experience. Going to the doctors isn’t nice but you make all aspects lovely !!! Really appreciate having you as our local surgery.”

“Your doctors and care assistants are excellent, professional and caring“

“Time and doctor were changed due to illness, however, substituted doctor spent a lot of time discussing my issues and managed to get up to speed quickly. Happy with the appointment despite changes.”

“I found it easy to use the online triage system. I was contacted quickly and offered a same day appointment. The Dr I saw arranged blood tests and a referral (as I had expected). Highly efficient service.”