Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from September:

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

• Dr Bennett dealt with my concerns compassionately and professionally explaining everything well and outlining the next steps.
  Despite me not liking visiting a doctor I always feel at ease and properly cared for at Crossley Street.

• The visit was for blood tests, the appointment was on time, convenient to be able to go to our local surgery and the nurse was brilliant. After chemo it isn’t easy for the medical professionals to extract blood, but the nurse had no problem, very professional.

• Appointment process worked effectively & efficiently.
  Very little, if any, waiting time in the waiting area; appointments were on time.
  The doctor who dealt with my needs was very professional, took time to understand my condition, answered my concerns and formed a treatment plan that worked. My doctor was excellent.
  I was able to immediately collect my prescription and other medication at the “in-house” Day Lewis Pharmacy immediately after my consultation with the doctor - “one-stop-care”.
  Parking was easy, with spaces available for a very quick, efficient, visiting experience that allowed me to not lose much out of my day.

• The receptionists and Doctors and nurses are so helpful and explain everything. And cheerful.

• Nurses are brilliant and patient!

• Dr Thompson has been so supportive over the last few months. I couldn't have had better care and attention of which I am very grateful

• Dr Riley was great very helpful gave me lots of time to talk and helped me understand my results.

• I received a quick and compassionate response by telephone to my Accurx request. My appointment was next day, with Nurse Clare Plant, who was very understanding and sensitive to my needs. I left feeling I had seen treated with dignity, during a difficult situation.