Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from May:

Very likely - 85.9%
Likely – 11.2%
Neither likely nor unlikely – 0.7%
Unlikely – 1.8%
Extremely unlikely – 0.4%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“Treatment and assessment helpful. Support given by Sister Plant exceeded expectations thank you.”

“Great conversation with the pharmacist.”

“Dr Emily Parsloe was wonderful, kind and thorough. She genuinely listened to my concerns and reassured me. Thank you for taking the time, not only to care about my physical health, but my mental health also. I didn’t feel rushed and I could explain everything that was going on for me and my concerns. Thank you for all you do.”

“Apart from being 45 minutes late, I felt that the doctor was interested in my issues and took time to discuss and explain the treatment plan he was prescribing.”

“Very good doctor, Dr Winterton is always kind helpful and knows what he is doing, and the online triage is very helpful as I find it easier to get an appointment.”

“All staff efficient and friendly.”

“Very thorough and informative. Very happy with my experience of your service.”

“Your doctor was very nice and apologetic but I’d come for an injection in my frozen shoulder but the doctor was unable to carry out, I was very disappointed as I now have to wait another 3 weeks.”

“Triage was fast and a quick phone from the doctor resulted in a prompt appoint. Well done CSS.”

“New system of booking appointments is excellent and allows staff more time for patients.”

“Caring professional nurse, who listened and explained the procedure and was very reassuring.”

“Appointment made easy online and seen on time. Seen by Dr Jones, an excellent Dr. Many thanks.”