Would you recommend us to your friends and family? Take the Friends and Family Test
Friends and Family Test Results
In our Friends and Family Test, we ask just one question:
We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?
Here are our results from February:
Very likely - 76.1%
Likely – 21.6%
Neither likely nor unlikely – 0%
Unlikely – 2.2%
Extremely unlikely – 0%
Don't know - 0%
There is also an optional question:
Could you tell us why you gave that answer?
Here are some of the comments we received:
“Prompt efficient response to my illness, very professional.”
“As always first-class treatment from lovely people.”
“Good appointment system. A great improvement with accurx. Friendly GP.”
“The care and professionalism of the staff and service is always first rate.”
“Dr Lawrence is a fabulous doctor who likes to get to the bottom of things and uses her own experience to help. We talked about my migraines and she gave me all sorts of options to choose and think about. Always very pleased with the care from Crossley Street. Thank you.”
“Self-check in didn’t work, so went to reception desk. Waited so long I was late for appointment!”
“Your reception staff are so kind and accommodating. Richard, who phoned to discuss my blood results was so easy to talk. Thank you.”
“The nurse I saw was very professional and polite, she explained everything to me and also took my blood sample at the first attempt.”
“Everyone l spoke to during my visit, receptionist, nurse and doctor were all kind, knowledgeable, helpful and friendly. They all had time to answer my questions and pass on useful information. Highly satisfied. Thank you.”
“Everyone at the surgery is so polite and caring couldn't wish for anything better thank you.”
“I had an apt for bloods on 30th January. Requests were made by nurse for my blood sugars & inflammation markers to be taken as well as bloods for my upcoming denusomab injection. When I got there the nurse was unaware of the requests for blood sugars and inflammation markers leading to confusion and waste of time for the nurse. No joined up communication. Otherwise, an excellent surgery.”
“Impressed with quick arrangement of appointments.”
“The staff are so helpful and go out of their way to help you and put you at your ease. The practise is a credit to Wetherby and we are so lucky to have them.”
