Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from November:

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“Richard explained everything and answered my questions. Phone call exactly on time. Phlebotomist Sylvia was amazing”

“I was able to give my opinion and thoughts and the conversation wasn’t forced. I felt as if the purpose was for my welfare and I could make my own decisions which were not rejected but respected.”

“As always the doctors and receptionists are always most helpful and professional in their manner. I am grateful that I am a patient at Crossley Street Surgery. It is a good team of very nice staff.”

“I would like to share my positive experience. The team has been extremely professional in handling my health concerns, and I’ve received clear, helpful advice and recommendations throughout. They have been responsive, supportive, and consistently polite, which has made a big difference during a difficult time. I truly appreciate the care and attention I’ve received.”

“Telephone appointment, was very helpful as I was away with work, and I can see the benefit of the online form to get the maximum out of appointment time, and cut back time wasting.”

Always find communication with the people involved with the surgery very helpful and professional.”

“Consultation with Clinical Pharmacist who was polite, professional & informative. He listened patiently to my questions & concerns before answering. I felt confident in his knowledge base. Afterwards I felt in a better position to make an informed decision.”