Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from June:

Very likely - 86.9%
Likely – 10.1%
Neither likely nor unlikely – 1.4%
Unlikely – 0.5%
Extremely unlikely – 0.8%  

Don't know - 0.3%                                                                                                                                                                                                                                                                      

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

 “I was seen promptly. The health practitioner was really lovely and made me feel comfortable and at ease.”

“Outstanding service from a GP who went above and beyond normal expectations.”

“The nurse who administered my daughter’s vaccinations was brilliant, she explained everything clearly, resulting in a very calm and positive experience for both of us! My daughter is very proud of her certificate and sticker and has shown all the family!”

“The consultation was excellent, but I had to wait 30 mins past my appointment time before I was called in.”

“From making the appointment for my review it was all very easy. The Receptionist was helpful making the appointment. The review with Jordan was professional and friendly she made me feel very comfortable.”

“Really good appointment with the pharmacist Alia. Very knowledgeable about medication changes and optimal time of day to take them. More detail than I’ve ever had from a doctor.”

“The advice I received about my insulin dosage has significantly improved my diabetes freestyle libre test results over the past week.”

“I was due a phone call appt, which I did not receive. There was no missed call, text or email to explain that it would not take place.”

“I had a first class consultation with Sarah Hayes who has a wonderful and caring manner, can't speak highly enough of her.”

“Jessica Krebs was very professional and made giving a blood sample less stressful with minimal discomfort. She was very good at settling the patient at ease.”