Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from April:

Very likely - 84%
Likely – 12%
Neither likely nor unlikely – 2%
Unlikely – <1%
Extremely unlikely – 1%

Don't know – <1%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“The nurse was really welcoming and made me feel at ease. She explained what was going to happen and talked through everything. She took a blood sample which was effortless and pain free and explained what the steps would be.  A very positive experience with a caring and highly professional nurse.  The booking and arranging of the appointment was also very easy to arrange with the friendly and helpful reception team.  Thank you to all involved.”

“GP had clearly taken time to read my notes well so, even though I hadn't seen him before, he understood my ongoing health issue. I felt listened to & there was a clear plan decided on, he wrote this down for me which was also helpful.”

“Dr Armstrong was excellent, she provided clear guidance on how to address my condition and this gave me a wake up call to make changes to my lifestyle to help improve my health now and into the future.”

“Felt very welcome as a new patient.”

“I was contacted by Alison from the Reception team to cancel a routine blood test. A new appointment was very promptly made and for the following day. Excellent friendly helpful member of staff and I have now had the test, again a lovely professional member of staff. (Tanya)”

“Dr Pennick was well acquainted with my history and gave practical, considered advice. He is always professional, approachable and empathetic.”

“The front line staff are extremely kind and helpful and the Doctor was looking after me so well

The way the surgery has improved over the last few months is excellent. Thank you”

“Really helped by the reception team who were excellent”