Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from June:

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

• Dr Rivers was so very kind and understanding which gave me confidence in her. I had different tests and some special bloods taken later at the surgery which was very unexpected as I know how busy you are. Thank you for such an efficient surgery. Don’t know what we would all do without you

• I completed the online triage form at 8am, received a telephone call by 8.15am and offered a GP appointment for 9am. Very impressive.

• Treated courteously and dealt professionally about my ailments. Was sympathetic and left me confident I would get the help necessary.

• Regarding medication review with Pharmacist Richard this morning - excellent service, Richard listened to my concerns and has taken appropriate action. This is a great service which I really appreciate. Also had my RSV vaccination this week and again this is greatly appreciated. Many thanks for all the care given by our surgery.

• Receptionist helpful. Phone call from pharmacy prompt. Pharmacist understood reason for call. Everything sorted with satisfaction.

• Dr Mawer allowed my child to have a voice, gave her time to express herself and reassured her and included her in the plan. It was completely child focused. She is a credit to the profession and your surgery.

• Dr Kundur was excellent. He explained my results clearly and responded to my questions, I was not hurried, and he indicated the way forward. Excellent.

• Was so good to see a doctor that took the time and asked questions. Was a positive experience. I am used to recent doctors’ clock watching and say 10 minutes are up. Have been very loath to bother Them anymore. Thanks.

• The nurse was very kind and cheerful and very efficient, makes a big difference to a visit which I have experienced each time I have been to the surgery. So thank you to all your staff including the receptionists.

• Very professional and compassionate team. Jordan was fantastic, bloods taken without any issue, which generally is a problem post my chemo treatment.