Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from April.

Extremely likely – 83%
Likely – 11%
Neither likely nor unlikely – 1%
Unlikely – 1%
Extremely unlikely – 3%
Don't know – <1%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

Reception ladies most helpful

It is almost impossible to either make an appointment in less than 4 weeks with my doctor. Phones in a morning don't function!

Excellent care and super staff

Tried 4 different times - hang on 30 minutes - could not get through - needed urgent appointment