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Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from November.

Extremely likely – 85%
Likely – 10%
Neither likely nor unlikely – 2%
Unlikely – 1%
Extremely unlikely – 2%
Don't know – 0%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

Each of the receptionists are very polite, helpful and always find a positive solution to anything thrown at them. I see this when in the waiting room and on the phone, always consistently brilliant. Thank you

I have been a patient at this surgery for over 34 years and not one reason to complain, however was seen by a GP who was utterly rude. Very disappointed