Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from March.

Extremely likely – 83%
Likely – 10%
Neither likely nor unlikely – 2%
Unlikely – 1%
Extremely unlikely – 3%
Don't know – 1%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

Very fortunate to have your surgery in town

Waiting times for appointments is too long

Thank you for dementia clinic - a big support and help

Unable to get through even at different times of day

Rang up this morning and got appointment within a few hours. Excellent doctors

Tried ringing midday - 17 minutes on hold - gave up