Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from June.

Extremely likely – 88%
Likely – 9%
Neither likely nor unlikely – <1%
Unlikely – 1%
Extremely unlikely – 2%
Don't know – 0%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

Careful attention from receptionists, prompt appointment usually available or alternative arrangements in emergency

Very efficient, very professional, both reception staff and medical staff

Booking appointments is poor. Phone at 8am or turn up at door at 8am. Unfair system as trying to get an appointment by phone is frustrating

The staff, especially the receptionists are extremely helpful, professional and kind

Always treated with respect. Support good. Thank you