Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from February.

Very likely - 91%
Likely – 6.5%
Neither likely nor unlikely – 2%
Unlikely – <1%
Extremely unlikely – <1%

Don't know – 0%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received: 

“Fantastic care given after I collapsed in the surgery. Even though I took up a room and precious time, which inconvenienced others I was treated with the upmost care and respect I am extremely grateful.”

“Dr Armstrong was very thorough and explained everything to me.”

“Although running late doctor didn’t rush and gave me time although she didn’t have any.”

“Check in efficient, appointment on time, HCA very pleasant and helpful.”

“Polite efficient service”

“It is a very well managed office. Although the appointment had to be rescheduled since the medication was not available the doctor answered our questions and rescheduled us for next week. Very caring, professional and calm environment. Great staff. Feel very fortunate to have such talented medical staff and support.”

“The Doctor called promptly at the agreed time and dealt with my query in a professional and friendly manner.”

“I had made a mistake regarding appointment time but both reception and medical staff managed to resolve the situation calmly and efficiently. Thank you to all involved.”

“Dr Cocker was very helpful and intent on helping me through the medical issues which have been revealed through recent tests!”

“The receptionist was very helpful with filling in the form as I didn't know how to do it a very efficient and pleasant experience”

“First class care from all the staff at Crossley Street.”