The Accessible Information Standard is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care. It aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
Individuals most likely to be affected by the Standard include people who are blind or d/Deaf, who have some hearing or visual loss, people who are deafblind, and people with a learning disability. However, this list is not exhaustive.
If you have information or communication needs relating to a disability, impairment or sensory loss, or if you are a parent or carer for someone who has such information or communication needs, please ask reception for a Communication Needs form and we will ensure that your needs are recorded.
Patient Experience Survey
Click here to view our Patient Experience Survey Results 2016/2017. The practice has reviewed all the results in detail with both staff and the PPG and is now working towards making improvements in those areas where patients have expressed concerns.
Thank you to all patients who took part in this survey.
28 Day Prescriptions
Crossley Street Surgery is in the process of moving all patients to a 28 day cycle for all repeat medications. For more information, please click here.
We are supporting the work of InterCare, a charity that recycles surplus quality medical supplies and donates aid to African health units.
UPDATE: Please note, Intercare are NO LONGER able to accept medicines. You can find a list of what items can be donated here.
If you wish to know more about InterCare, please visit their website by clicking here.
Crossley Street Surgery is taking part in a new NHS service that helps your GP to spot whether you need more help to manage your health. This service is called “Risk Profiling”.
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihood of a possible future hospital admission. This information will help you get early care and treatment where it is needed.
If you don’t want your information being used in this way, or have any other concerns, please contact Beth Rudkin, IT Administrator, at the practice.