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Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from July.

Extremely likely – 87%
Likely – 9%
Neither likely nor unlikely – 1%
Unlikely – <1%
Extremely unlikely – 2%
Don't know – 0%

Here are some of the comments we received:

Busy & Friendly - they all cope so well

Personalised non-patronising care.

Always prepared to listen to me and take my thoughts into consideration

For some time the only way I can make an appointment is to go to the surgery just before it opens at 8am and speak to a receptionist

The doctors are very knowledgeable and efficient. Receptionists polite and efficient. The only problem is having to phone on a morning for an appointment and it is difficult to see a named GP. On the whole it is a lovely practice offering different services for its patients

I listen to reception staff being unfailingly polite and pleasant to all comers

Great service from all

The practice has grown enormously in recent years giving the impression of being oversubscribed and impersonal

Doctor was fantastic with our little girl today, thanks

Very friendly, brilliant with children

I always think this surgery and doctors are first class