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Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from September.

Extremely likely – 83%
Likely – 11%
Neither likely nor unlikely – <1%
Unlikely – 1%
Extremely unlikely – 4%
Don't know – <1%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

The care given is fantastic and I have had nothing but positive care from the surgery but trying to get appointments is so hard. Who knows when they are going to be poorly ? To phone at 8am for an appointment is very difficult and usually by 8.15 all the appointments have gone. For those who live in Wetherby they are able to walk to the surgery and make an appointment. I would like to be able to see the same GP most of the time as having a lot of medical problems most of my time is taken up just explaining my history and just lately I have seen 3 different GPs who know nothing about my medical history