Would you recommend us to your friends and family? Take the Friends and Family Test

Friends and Family Test Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from March.

Extremely likely – 85.1%
Likely – 10.1%
Neither likely nor unlikely – 1.8%
Unlikely – 1.1%
Extremely unlikely – 1.4%
Don't know – 0.4%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

 “Knowledge, expertise and kindness.”

“Dr listened and explained everything to me answering all of my questions.”

“Appointment offered in reasonable time. Efficient attention/service from the nurse.”

“The consultation was incredibly thorough and friendly. I felt reassured and supported throughout. Thank you.”

“I was given an appointment quickly the same morning. The doctor was very friendly and welcoming. My issue was dealt with effectively with medication prescribed.”

“The Doctor is very thorough and receptive to questions about any problem.”

“Very happy with my doctor appointment and overall experience, but very crowded waiting area - reception/pharmacy. Tried the blood pressure machine; great idea, but position less than ideal. Impossible to follow instructions for position & posture with provided chair and current space. Not possible to view screen for instructions/results in present position.”

“Caring, thorough and reassuring.”

“Appointment arranged easily. Short wait on the day, but excellent consultation with good two-way conversation. Excellent.”

“Dr Kitchen is very good and also warm and friendly.”

“Appt on time, the nurse was efficient, communicative and helpful.”

“The new booking system is still a bit chunky but overall OK once you get the hang of it.”