Unfortunately, due to delays in delivery of vaccines, our flu clinic for over 65s on Saturday 25th September has been cancelled. We are in the process of contacting patients who were booked into this clinic, but if you did have an appointment that day, please feel free to get in touch with us to rearrange your appointment. We are having another flu clinic on Saturday 9th October which, again, is for over 65s only. If this date is unsuitable you may also speak to one of the local pharmacies about having your flu vaccine with them. We are also hoping to offer another clinic on the 16th October, but this is still subject to vaccine deliveries.
We apologise for any inconvenience this may cause.
Eligible patients under the age of 65 will also be contacted shortly; we thank you for your patience.
IMPORTANT INFORMATION FOR ALL PATIENTS OF CROSSLEY STREET SURGERY
As the country hopefully returns to some kind of normality in the near future, we felt it important to explain how Crossley Street Surgery plans to continue to adapt and cope with the upsurge in demand for services, whilst keeping everyone safe. As patients and staff, we have all been required to adopt many new ways of working over the past year. Some of these new ways of working are not sustainable as we look to increase the number of face-to-face appointments we offer. When reading the following information please try to remember that we have never shut the surgery door, nor have we ever refused to see a patient if their clinical need warranted it. General Practice is frequently seen as an easy target to blame for the problems of the NHS as it is often the first point of contact we have with it. The truth is that General Practice absorbs a huge amount of work that would otherwise overwhelm the NHS, in a time of increasing complexity and volume of community medical need.
Thank you for your understanding
WE ARE OPEN…
We continue to offer a mix of telephone and face-to-face appointments We will continue to deliver telephone consultations where appropriate. We will also be increasing the number of face-to-face consultations. Our surgeries will run at different times throughout the day - not the historical choice of simple morning and afternoon surgeries - to ensure appropriate social distancing.
During July and August we are changing the booking system to ALL book on the day appointments, to provide us with the capacity to cope with our demand during an extremely pressurised time of year.
Please be aware that the Crossley Street Surgery POD - for email enquiries - is to be used for administrative queries only. It is NOT for clinical queries as we simply do not have the capacity for such questions to be passed on to any of the nursing or medical teams.
We do not have any control over hospital appointments or operations so please understand that we share your frustrations when you cannot get what you need elsewhere in the system - we have to try to navigate the same system on a daily basis, often with the same outcomes as you.
Finally we would like to remind everyone that, at the same time as meeting the ever increasing demand on our routine services, General Practice has delivered one of the most successful vaccination campaigns in the history of the NHS. The vaccination of elderly, vulnerable and care home patients, along with the over 50’s, has been achieved by the dedication of every single member of staff at Crossley Street Surgery who have worked tirelessly to try to help return our lives to normal.
Once again thank you for understanding,
Dr Ellis Rickwood
On behalf of all of the Crossley Street Surgery team
As restrictions are starting to lift and we are gradually introducing more face to face appointments, we are inevitably encountering a very high level of telephone calls and requests for appointments with GPs. This demand is being exacerbated by patients wanting to discuss several problems with the GP in one appointment. As you can imagine, this is adding increasing pressure on our practice. Please can we remind patients that GP appointments are 10 minutes long and should not be used to discuss several different problems.
We appreciate that over the past year there may be several things that you have put off speaking to your GP about. If this is the case, please could we remind you that there are other avenues available for discussing any issues or symptoms you may have:
Your local pharmacist can give you advice on various ailments, including constipation, cystitis, hayfever, sinus problems, and urine infections. For more information, visit www.leedsccg.nhs.uk/health/services/think-pharmacy-first/
111 online can help if you have a medical problem and you're not sure what to do. 111.nhs.uk/
NHS.uk has a Health A to Z, which is a complete guide to conditions, symptoms and treatments, including what to do and when to get help. www.nhs.uk/conditions/
For a list of services for which you can self-refer, including counselling, mild to moderate anxiety, family planning, and weight management, visit www.crossleystreetsurgery.co.uk/patient-choice.html#self-refer
For more information please visit our page - Do You Really Need to See a GP?
Salaried GP Post