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Telephone Calls
We are experiencing an unprecedented volume of incoming telephone calls at present, with a significant increase in the number of calls from this time last year. We apologise for the significant delays this has created in getting through to our reception team, who are working as hard as they can to help you.
If your query is non-urgent, we have another means of accessing the practice via eReception, which provides an easier, quicker, and more convenient way of contacting reception, thus avoiding long telephone queues and the understandable frustration this can cause.
I would ask you, if at all possible, to use this as your means of contacting Crossley Street Surgery instead of using the telephone as you may have done previously. Hopefully this will significantly improve your experience of contacting us.
We thank you for your continued cooperation during this difficult time.
Dr Ellis Rickwood, Senior Partner
Crossley Street Surgery Flu Vaccinations 2020
Dear patients,
Our flu vaccination programme this year will be a challenge due to COVID restrictions, anticipated increased demand and the addition of over 50s to our eligible patients.
We will need the support and help of all patients to ensure that we vaccinate our most vulnerable and at risk patients first.
Please note that in line with government guidance people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination - for example you have a health condition which puts you at risk from the flu - you will be invited earlier.
Patients over the age of 65 may be invited to a ‘Drive In’ clinic at Bramham Park, and we would ask all invited patients to attend if at all possible in order that we can ensure they are protected early on in the flu season.
All other patients will be invited to socially distant clinics at the surgery.
There will be NO parking available at the surgery as patients will need to queue outside, so please be aware that appropriate clothing will need to be worn.
Obviously vaccinating all our eligible patients will be a huge challenge for us this year, and we ask for your support and understanding at this time. Whilst we aim to ensure we vaccinate all eligible patients as early as we can subject to vaccine availability, we must ensure we operate in a way which keeps both our patients and colleagues safe.
We ask that you show courtesy and respect to all our staff when booking or attending the flu clinics.
Many thanks,
Dr Ellis Rickwood, Senior Partner
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