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March 2020 – COVID-19: Patient notice

The health and safety of our patients and staff is of the utmost importance to us

During the current Coronavirus (COVID-19) restrictions, we are advising all patients to avoid attending the Surgery whenever possible.

ALL requests for GP appointments are being managed by telephone triage in the first instance and a face to face appointment will ONLY be used after speaking to one of the GP team.

Appointments with the Nursing team are being offered on a reduced basis and we will be contacting you by telephone wherever possible.

We would ask all patients to use their SystmOnline access or the NHS App for the ordering of repeat prescriptions. Prescription requests are currently being managed within our usual time frames, however, our Community Pharmacy colleagues are experiencing very high demand and we would ask that you give them additional time in which to prepare your prescription.

We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website www.nhs.uk for the most up to date guidance including isolation advice.

This website also gives access to isolation certificates www.111.nhs.uk/isolation-note

If you still need to speak to the Practice please bear in mind that our telephone lines are extremely busy and ALL our staff are working very hard to ensure we continue to offer safe care during this challenging time

Thank you for your understanding

Anita Hampson, Practice Manager