As we enter 2022 and bid farewell to a very difficult year,I would like to update you on a couple of developments which will help us maintain and hopefully improve the service we provide at Crossley Street Surgery.

We have made a couple of significant additions to the GP team:

  • Dr Nick Bennett has joined us as a new GP partner. Nick is a highly experienced GP who has worked at Crossley Street in the past and is a great addition to the partnership.
  • Dr Ruth Hodges has joined us a salaried GP. Ruth is also a highly experienced GP who has joined us from a large practice in Harrogate. Again, Ruth is a great addition to the GP team.

The significant investment in our permanent GP workforce will provide us with more consistency, more continuity, and much less reliance on temporary short term GP staffing solutions.
We continue to offer a combination of face to face and telephone appointments in all GP surgeries. We understand that for some people, a telephone call is a convenient and appropriate way to consult with a GP. We also appreciate that some people will prefer a F2F appt. Both of these options are available. As we move forward through 2022, we also hope to be able to provide more pre bookable GP appointments for patients to arrange in advance and fit around their busy lives.

General Practice continues to absorb a huge volume of increasing demand from an ageing patient population with ever more complex needs and we will continue to do our best to meet this demand.

As ever, I would like to thank you for your ongoing understanding and support during these most difficult of times.

Dr Ellis Rickwood
On behalf of all staff at Crossley Street Surgery

In December, we had 3423 GP appointments, 1388 face-to-face, 1070 telephone appointments, 165 home visits, and 1062 nurse appointments

GP Appointments

As restrictions are starting to lift and we are gradually introducing more face to face appointments, we are inevitably encountering a very high level of telephone calls and requests for appointments with GPs. This demand is being exacerbated by patients wanting to discuss several problems with the GP in one appointment. As you can imagine, this is adding increasing pressure on our practice. Please can we remind patients that GP appointments are 10 minutes long and should not be used to discuss several different problems.

We appreciate that over the past year there may be several things that you have put off speaking to your GP about. If this is the case, please could we remind you that there are other avenues available for discussing any issues or symptoms you may have:

For more information please visit our page - Do You Really Need to See a GP?

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