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March 2020 – COVID-19: Patient notice
The health and safety of our patients and staff is of the utmost importance to us
During the current Coronavirus (COVID-19) restrictions, we are advising all patients to avoid attending the Surgery whenever possible.
ALL requests for GP appointments are being managed by telephone triage in the first instance and a face to face appointment will ONLY be used after speaking to one of the GP team.
Appointments with the Nursing team are being offered on a reduced basis and we will be contacting you by telephone wherever possible.
We would ask all patients to use their SystmOnline access or the NHS App for the ordering of repeat prescriptions. Prescription requests are currently being managed within our usual time frames, however, our Community Pharmacy colleagues are experiencing very high demand and we would ask that you give them additional time in which to prepare your prescription.
We ask all patients requiring health advice and reassurance about COVID-19 to use the NHS website www.nhs.uk for the most up to date guidance including isolation advice.
This website also gives access to isolation certificates www.111.nhs.uk/isolation-note
If you still need to speak to the Practice please bear in mind that our telephone lines are extremely busy and ALL our staff are working very hard to ensure we continue to offer safe care during this challenging time
Thank you for your understanding
Anita Hampson, Practice Manager
Help if you are self-isolating
If you are self-isolating and you do not have friends or family who live locally who can help, you can get help from Voluntary Action Leeds.
If you need help phone 0113 378 1877.
NHS Guidance for Coronavirus
The NHS in Leeds and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
- you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Click here for NHS Guidance for Coronavirus
Dr Richard Hall
After 28 years at Crossley Street Surgery, Dr Richard Hall is retiring from the Practice on 6th April 2020.
Dr Hall has been our Senior Partner and has led the Practice since 2012, always ensuring that patient care is at the forefront of all decisions, changes and adaptations we make.
We know he will be greatly missed by both patients and colleagues.
If Dr Hall is your registered GP you will be contacted in due course regarding the name of your new registered GP. In any event you can make an appointment to see any of the GP team to continue your care.
We appreciate that patients may wish to see Dr Hall to express their gratitude for his years of service in Wetherby, but would ask that you do not use a medical appointment for this purpose.
Dr Ellis Rickwood will now become our Senior Partner and further details will follow in due course regarding our new GP structure.
Joint Injections
Following the retirement of Dr Hall, the practice will have limited resources to provide joint injections for patients.
The appointments are considered routine appointments and there may be a wait of several weeks before being able to see a suitably qualified GP
The Practice is working to increase our capacity for this service as soon as possible.