NEW COMPUTER SYSTEM

We would like to make you aware that we will be changing our computer system during the week Thursday 23rd September to Thursday 30th September. During this time we would kindly request that you do not ask for repeat prescriptions wherever possible. We can give you a prescription in advance if you would need one during this period. Please ask our receptionists for further advice.

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DO WE HAVE YOUR MOBILE PHONE NUMBER?

Access to your up-to-date mobile phone number will allow us to contact you more efficiently and provide you with a better service. With a mobile number, we can:
• Remind you of your appointment the day before it is due
• Rearrange your appointment if necessary without causing you unnecessary inconvenience

This service will shortly be available to all patients whose mobile phone numbers we currently have, and will be free of charge.

If you would be interested in this service and we do not have your current mobile phone number, please go to our Change of Address page and complete our on-line form. Alternatively, you can pick up a form in the surgery and return it to one of our receptionists.

If we currently have your mobile phone details, but you do not wish to receive this service, then please just let us know.

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IMPORTANT NOTICE REGARDING CHILDHOOD IMMUNISATIONS

With effect from our May clinics, you will no longer receive letters from the practice calling their child for his/her childhood immunisations. Instead, these letters will be sent to you directly from the Leeds Child Health Service, which is based at St Mary’s Hospital in Leeds, and is responsible for the administration and management of all childhood immunisation data within Leeds and the surrounding areas. The first letters will be sent out from the third week of April.

There will be little or no change to any other part of the service within the practice. Patients will still need to ring in to make an appointment and the clinics will continue to be held on the same days as they are now.

Parents bringing children for their first immunisations and eight-week check will no longer be sent a letter from the practice inviting them to a clinic on a particular date and time. They will receive a letter from St Mary’s, inviting them for their baby’s first injections and will have to ring the practice to make an appointment.

The decision to use St Mary’s is part of the practice’s ongoing commitment to provide the most efficient and effective services to its patients. If you have any queries regarding this change, please contact Peter McIntyre, our IT Manager on the usual surgery number.

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Change to Prescriptions

You may notice that, when you collect a prescription, it now includes a barcode on it. This is part of a new NHS initiative called Electronic Prescribing, which will enable GPs and Pharmacists to provide a more efficient and effective service. It will have no direct effect on patients.

When you take your prescription to the Pharmacist, (s)he will swipe the barcode, which will automatically record the details of the items that you have requested. These will then be issued to you in the usual way. If the Pharmacist does not have the facility to swipe the barcode, (s)he will simply deal with the request in the traditional way. If you do, on any occasion, receive a prescription that does not have a barcode on it, please do not worry. Simply take it to the Pharmacist as normal and you will receive the items requested. This service will be introduced over the coming weeks.

If you require further information, please contact Peter McIntyre, our IT Manager, on the usual surgery number.

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Request Repeat Prescriptions Online

You can now order your repeat prescriptions via our website. Just click on the Request Repeat Prescriptions button on the homepage, fill in the form and send us your request. Please allow two full working days for staff to process your request.

Click here to request a repeat prescription online

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Change of Personal Details

You can also update your personal details via our website. Simply click on the Change of Address button on the homepage. This facility enables you to add or update address and contact details including home, business and mobile telephone numbers or email addresses.

Changes made through this service are subject to authorisation by the practice.

Click here to change your address or other personal details.

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