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Friends and Family Test - Latest Results

In our Friends and Family Test, we ask just one question:

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care of treatment?

Here are our results from November.

Extremely likely – 85%
Likely – 11%
Neither likely nor unlikely – 1%
Unlikely – <1%
Extremely unlikely – 2%
Don't know – <1%

There is also an optional question:

Could you tell us why you gave that answer?

Here are some of the comments we received:

The receptionists are very kind, helpful and knowledgeable and I am very grateful for their help

It’s good that you can get an appointment on the same day if you call early

Would be good if it was clearer that you can sign in for appointments using screen

You have very good feedback from friends and family test. Think you should shout about it as 83% for October is excellent. Maybe make a larger area for the notice and thank people for giving feedback

Exceptional - Urgent prescription dealt with including a call from surgery that it was ready - thank you